Production Schedule

Please review the Services Overview Guide for a full list of terms. The schedule can book up months in advance. In order to maintain an efficient production schedule and provide an accurate timeline for you, your Client Summary Form needs to be submitted for proper time estimation and management. Email us your Client Summary Form as soon as possible to secure your time in the production schedule. Keep in mind that if you choose to confirm at a later date, the time slot may no longer be available.

Deposit & Payment Schedule

Your order is not confirmed or reserved in the schedule until your completed order, payment information, and a non-refundable deposit have been received and processed. Please review the entire Services Overview packet for full details.

Turnaround & Rush Orders

Standard turnaround time during peak season is 3-4 weeks and about 2 weeks during off-season. There is a 20% additional charge for rush orders. A 'rush order' is not actually rushed. It is an order that is placed ahead in the schedule. Please know there is not a refund on rush charges.

Textured Materials

Textured envelopes will require a longer turnaround time. Due to the nature of textured, metallic, or handmade paper, they are more difficult to write on and will thus require an additional charge to prep the materials properly.

Ink Colors

Standard ink colors include black, white, green, navy blue, gold, copper, and silver. There is a $30 flat-rate mixing fee to apply a custom ink color or metallic color. Popular metallic colors include hand-mixed Pink-Gold and Rose-Gold. Mixes can include gouache, PearlEx or FineTec supplies.

Shipping ~ Due Dates ~ Corrections

Keep in mind that work cannot begin until the lists, materials, and payment information are received. Your completed order will be shipped via UPS or FedEx. Review your order within 48 hours upon receipt. Email a list of corrections within 48 hours of receiving your order. Corrected materials will be sent back to you within 3-5 business days.

Place Card Template

Take advantage of the Excel Address Template. Please notice that there are three tabs at the bottom of the worksheet. Download Excel Template. Once you have filled out your template, please proof-read it for all errors. Make sure you list the names and addresses exactly as you want them to appear. Calligraphy by Serena is not held responsible for errors made on the list. Email your final list to serena@calligraphybyserena.com.

Complete List of Downloads

Services Overview Guide

Client Summary Form

Excel Template